1. CREATIVE INSIGHT: asking the right questions. Whether the questions you have are difficult or simple, the right questions must be asked to make sure the organization and those involved in completing tasks have the right information.
2. SENSITIVITY: best described as following the Golden Rule. When communicating, you must talk but also listen and evaluate others reactions to your words. If they have a look of understanding, then you are on the right track. However, if they look dismayed or confused, you'll need to be aware of their reactions and adjust your speech to communicate sensitively and effectively.
3. VISION: is usually determined by entrepreneurs and business owners. These leaders provide insight and motivation to inspire the team and build the direction the organization in going.
4. SHARED MEANING: important for engaging others. There must be a level of connection between you and your team. Are both parties listening and understanding where each member stands? Is there a mutual ideas and perspectives towards goals?
5. INTEGRITY: building trust and confidence. When you stand on your word and your people know you are being open with them and doing what you can to help lead the team towards the overall goals, then you've built trust. One of my favorite saying is "people don't care how much you know until they know how much you care."
These five components are necessary skills for business success. As long as people are a part of organizations and they have not been taken over by robots or machines, communication is imperative for not only growth, but the welfare of it's people and those they work for.
Resources:
O'Hair, D., Friedrich, G. W., & Dixon, L.D. (2011). Strategic Communication: in business
and the professions. Boston: Pearson.
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