In Chapter 3, Diversity in Business and the Professions, I found the conflict triangle to be very interesting. These notes are taken from pages 86 and 87.
There is a process of conflict and this triangle helps in understanding and analyzing the pieces.
There are three intersections: your cultural perspective, organizational context, and discourse from conflict (see picture above).
- Your Cultural Perspective: it's important to analyze your own culture. If you are cognizant of your own, it keeps you aware of how you think, so when you are introduced to other cultures, the perspective of how things should be and how things are can be better understood.
- Organizational Context: this is the communication between organizations and cultural differences. The textbook shares that this can be types of clothing, language, non-verbal communication, and so on.
- Discourse from Conflict: there is an ongoing analyses you must have between the perspectives of yourself and those you are communicating with.
*There is a talk that emerges from conflict. This is where you must be aware of differences and determine if there is a cultural conflict that needs to be examined. Then on an organizational level, you must how it's effecting you and the other people involved. Lastly, the discourse from conflict shows the cultural perspectives of each party and the site of the conflict. If conflict arises and you can remember to utilize this triangle to help identify key things that you can be aware of, you will be able to keep your own cultural identity, but be sensitive to the difference of someone else's. This will help everyone manage conflict in a positive way.
Resources:
O'Hair, D., Friedrich, G. W., & Dixon, L.D. (2011). Strategic Communication: in business
and the professions. Boston: Pearson.
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